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Support & Service
Why I can Find the Wireless but could not Connect It?
1. Please make sure the camera is not far away from the router and about 8 meters around without barrier.
2. Our camera does not support 802.11n wireless protocol. So if your router works in these 2 modes (802.11n or 802.11b/g/n mixed), it might be the problem.
Tips: There was a BUG in 18.104.22.168 version of IP Camera Wizard which is the installation software from the CD in the package. If your wireless encryotion is WEP, the wireless connection can not be set successfully via IP Camera Wizard. For the latest version of IP Camera Wizard, you can download it from the below webpage.