How it works
Where to buy
-> Support & Service
Support & Service
Customer service notice
Update IP Camera's Password for Sec
Contact customer service
Find your model and get detailed help
IPROBOT 2 2013
How to view camera on phone app New Tenvis with camera's UID
Where are the recording and snapshot save to?
How to share my camera to others?
Where to check camera's firmware and hardware version?
Alarm email setting
Do you need a network cable to set up for the first time?
How to record for 3815W and TR3818?
How to set up camera for the first time with computer?
If you see message Request Unsuccessful, please check here.
Please try these methods if your camera can't connect wifi.
Knowledge Base Articles
What is Port Forwarding?
Port Forwarding Guide for BT BTHomeHub Routers
Port Forwarding Guide for BT BT2700 router
Port Forwarding Guide for Netgear Router
Port Forwarding Guide for Netgear Router 2
Port Forwarding Guide for 2wire router
Port Forwarding Guide for Apple Airport Extreme
Port Forwarding Guide for FRITZ!BOX
Port Forwarding Guide for Linksys Routers
Port Forwarding Guide for O2 Routers
Keep track of what is going on with TENVIS.
Copyright (C) 2002-2013 TENVIS Technology Co., Ltd.